From the very first interaction to the last, Proper Service has redefined what customer service means in the auto repair industry. The journey began with a simple phone call to arrange my vehicle drop-off, and every step of the way, the staff at Proper Service exceeded my expectations. The lady who answered the phone (I can't recall her name) was warm and professional, and asked if I would need a ride back after drop off, offering it as part of the service. Todd, at the front desk, set the tone for an unparalleled service experience. His professionalism, care, and courteousness in handling the intake process were noteworthy. He was extraordinarily detailed, and when I said, "I'm probably not explaining it well. Let me get my husband," he assured me that he understood and my communications were clear. It's rare to encounter someone who not only understands the importance of first impressions but also lives up to them throughout the customer journey. But the exceptional service didn't stop there. The follow-up call and detailed report on my vehicle from the technician to Todd was extremely thorough. The high-level of detail in explaining the diagnostics and the integrity of recommended actions, exceeded my expectations, to say the least. What stood out the most was the sense of care, professionalism and dedication from every staff member. It's clear that Proper Service isn't just about fixing cars—they're about building trust and ensuring their customers are well-informed and cared for in the experience. In an industry where trust and transparency can sometimes be questioned, Proper Service stands out. To anyone looking for not just auto repair, but a place that values quality, transparency, and exceptional customer service, look no further than Proper Service. It's not just a name—it's a commitment, one that they live up to with remarkable dedication.
